I want to take a moment to thank you and the Nauti-Tech team for what I consider exemplifies "Superior Customer Service." We have been doing business for more than 5 years now but I wanted to specifically express my appreciation for your teams recent actions over the last 5 months.
Our new 881 Ferretti, MY Plan "B", has been extensively traveling the US east coast and the upper Caribbean, with our friends an family members, since July. On numerous occasions we needed technical support, diagnostic intervention and expedited replacement parts. You and your team answered the call, literally, with incredible accuracy, speed and with a "GREAT ATTITUDE".
As you know my entire business career was built on delivering on the "Customer Service Promise". Your group should be proud that they have exceeded my expectations and made our journeys safe and pleasurable.
Congratulate them for me! I look forward to more diagnostic adventures and I'm sure there will be plenty of them.
Lunasea is a 110ft Cantieri di Pisa Akhir that was struck by lightning last year. The vessel representative contacted Nauti-Tech for an evaluation and repair of damaged electronic equipment. After replacing and upgrading most of the navigational, entertainment and communication elecronics, we were asked by Captain Tim Smith to reverse engineer and repair the vessel's fire monitoring system, which we did thanks to our in house electronic lab.
Captain Tim familiar at this point with Nauti-Tech's diversity, from the installation of new equipment to complex troubleshooting. Another company had been working on the refit and repair of their existing hydraulic systems, steering, stabilizers, bow thruster and windlasses, without much success.
The owner and captain's frustrations soon led them to consult Nauti-Tech to take over the repair. We were able to analyze the work done, reverse the changes and repair the control boards, find the Italian company who bought the remains of the original system's manufacturer, and got them to build new keypads, and restore the system to its original functionality.
After being essentially inoperative for nearly a year, Lunasea returned 3 weeks ago from a short trip to the Bahamas.